Kaiser Permanente

Help

If you are having problems using our secure website for producers and cannot find the information you need on this page, contact our Producer Operations support staff at 1-800-337-3196, option 2,  or 206-448-4384. You can also send an email to brokerinfo@ghc.org.

Requesting a Secure Kaiser Permanente Producer Web Account

If you're a producer appointed with Kaiser Permanente, you can use the secure producer site to conduct business with us online. To sign up, contact our Producer Operations staff at 1-800-337-3196, option 2, or 206-448-4384.
If you are not appointed to do business with Kaiser Permanente, see our Producer Appointment page.

Logging In

To sign on to your secure account, you'll need your Kaiser Permanente broker ID number and your account password. If you don't know your broker ID number, contact  our Producer Operations staff at 1-800-337-3196, option 2,  or 206-448-4384.

When your account was created, you should have been emailed a password. (You can change that password to one of your own choosing.) If you don't have or can't remember your password, use the "Forget your password?" link to request a new one. If you never received your password, contact your our Producer Operations staff.

Forget Your Password?

Near the sign in box, you'll see a "Forget your password?" link. Enter your Kaiser Permanente broker ID number and last name, and a new password will be emailed to you.

Changing Your Password

You can change your password at any time. If you think someone else may have learned your password and may be able to gain access to your account, you should change your password. In addition, when your account is first set up and you are sent a password, you may want to change your password to something of your own choosing and something that will be easy for you to remember.

To change your password, click on  "Tools" and then the  "Change Password" link. (You must already be logged in to your account to change your password.)

Passwords must contain at least 8 characters with at least 2 letters and 2 numbers. Passwords are case sensitive.

Viewing Other Agents' Transactions

Depending on how large your producer house is and how your producer house shares and manages work, you may be able to view information and conduct business transactions for other agents or brokers in your producer house.

When you log in to the secure Kaiser Permanente producer website, you will see a "Welcome" message with your name near the top of the home page. Directly below that welcome message, you may see a box that says "Working as" and a drop-down menu with the names of other agents or brokers in your producer house.

The drop-down menu lists the people you are authorized to conduct business for. When you select a name from the list, your home page may change to reflect that person's business and the transactions you are authorized to do for them. For example, you may be able to request new quotes on their behalf, view and edit their quotes or view their book of business.

You may also choose the "select all" option in the drop-down menu, which will allow you to see the book of business and quotes for all agents in the list. Who is listed in your drop-down menu depends on the "access roles" you were assigned when your account was set up.

Setting your "default" view
Each time you log in, your home page will default to one person's name (most likely your own). You can change that default name so the next time you log in, your home page will default to another person's name or to "select all." If you primarily do business on behalf of another agent, you may want to change your default setting to that person's name.

Updating Your Contact Or Demographic Information

You can use your secure Kaiser Permanente producer account to notify us of changes in your contact information, including your name, address, phone number, and email address.

To view and edit your demographic information, click on  "Tools" and then "Your Profiles."

All users can view and update their own profile, and all users can view their producer house's business profile. However, only managers can update a producer house's business profile.